Privacy Policy

1. Introduction

Techxon Innovation Ltd ("Techxon", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request our services or interact with our digital platforms.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your explicit consent to process your information.

2. Information we collect

Depending on how you interact with us, we may collect:

• Personal and contact information: Name, email address, telephone number, business name and contact address.
• Business Information: Company details, service enquiries, project requirements and information submitted through forms
• Technical information: IP address, browser type, device information, operating system and website usage data.
• Account information: Username, account details and authentication information when you use our online services.
• Communication records: Emails, enquiries, feedback, customer support requests and other correspondence.
• Transaction information: Billing and payment records necessary to manage purchases and service agreements. Payment card details should be handled by our designated payment provider where applicable.

We collect only information reasonably necessary for our stated purposes

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and service requests.
• Provide software development, cloud, IT infrastructure and other technology services.
• Prepare proposals, quotations, contracts and invoices.
• Create and manage customer accounts where applicable
• Provide technical support and maintain service quality
• Protect our website, systems and customers against fraud and security threats.
• Improve our website, products and services.
• Send relevant business updates or marketing communications where legally permitted
• Meet contractual, legal, regulatory and record-keeping obligations

We will not use personal information for materially different purposes without an appropriate lawful basis or notice where required.

4. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following bases:

• Your consent.
• Performance of a contract or steps requested before entering into a contract
• Compliance with legal obligations.
• Legitimate interests, where permitted and where those interests do not override your rights.
• Other lawful grounds recognized by applicable data protection legislation.

You may withdraw consent where processing relies on consent. Withdrawal does not affect processing lawfully conducted before withdrawal.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website performance and improve user experience.

Where required, we will request consent before using non-essential cookies or similar technologies. You may manage cookies through available website settings or your browser. Disabling certain cookies may affect website functionality.

6. Sharing of Personal Information

We may share information, where necessary and lawful with:

• Hosting and cloud infrastructure providers
• Website, software and IT service providers.
• Email, communications and customer support providers
• Professional advisers, auditors and legal representatives.
• Payment providers where transactions are involved.
• Regulators, law enforcement agencies or public authorities where legally required.
• Other parties where you have authorised the disclosure or it is necessary to provide a requested service.

We require service providers processing personal information on our behalf to protect it appropriately and use it only for authorised purposes. Techxon does not sell personal information to third parties as a business practice.

7. Data Security

We We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include access controls, authentication, security monitoring, backups, staff confidentiality obligations and supplier security reviews.

No method of electronic storage or transmission is completely secure. We will manage suspected personal data breaches in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including service delivery, customer support, legal compliance, security and dispute resolution.

Retention periods depend on the type of information, the relationship involved and applicable legal requirements. When information is no longer required, we will securely delete it or anonymise it where appropriate.

9. International Data Transfers

Techxon may use service providers or infrastructure located outside the country where personal information was collected.

Where personal information is transferred internationally, we will implement appropriate safeguards and comply with applicable data protection requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request restriction of, or object to, certain processing.
• Request a portable copy of your information where applicable
• Withdraw consent where processing is based on consent
• Opt out of eligible marketing communications.
• Lodge a complaint with the relevant data protection regulator

We may need to verify your identity before responding. Some requests may be limited where legal obligations or other lawful exceptions apply

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services. Those third parties operate under their own privacy policies.

Techxon is not responsible for the privacy practices of external websites that we do not control. We encourage you to review their policies before providing personal information.

12. Children's Privacy

Our website and business services are not intentionally directed at children. We do not knowingly collect children's personal information through our public website where such collection is prohibited by law

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices or legal obligations change

The updated version will be published on this page with a revised “Last Updated” date. Where required, we will provide additional notice or seek consent for material changes.

14. Contact Us

For questions, privacy requests or complaints relating to this Privacy Policy, contact:

15. Applicable Data Protection Laws

Techxon aims to comply with applicable data protection and privacy laws, including the Nigeria Data Protection Act 2023 and, where applicable, the UK GDPR, the UK Data Protection Act 2018 and other relevant legislation.

The rights and obligations applicable to a particular interaction may depend on the services provided, the location of the individuals concerned and the law that applies.